I think that most of you will agree that there is an art to good Customer Service. We can read books and books and books about customer service (when in doubt, just google it). According to Efraim Turban in Electronic Commerce: A Managerial and Social Networks Perspective, “Customer Service is a series of activities designedRead More
Category: Business Process
How many voice mails do you receive each day at work or home? Multiple times a day someone makes a deliberate attempt to reach out to you – to convey a message and/or ask for a response. This is not a very scientific statistic, but I know that more than 30% of the voiceRead More
Meetings serve an extremely important function for businesses and other organizations. They are a great for facilitating communication between the various members of your team. They save time. They can be effective in boosting morale. They provide opportunities for collaboration, accountability, getting feedback, planning, and solving problems. Well run meetings can be an opportunity toRead More
A few weeks ago, a good friend drew an analogy between the intricacies of a watch and the workings of a business team. Later in the evening his comments were still resonating with me as I was making some adjustments to our grandfather clock. As I gave it more thought, the similarities between my clockRead More
I am overwhelmed – drowning in priorities. I feel like I am in over my head. I sat at my desk this morning and didn’t know where to start. Meet my Goals? – I am just trying to get through the day. I count my ‘to-do’ list by pages instead of items.
“I know I have it, let me look here, I’ll have it in just a minute.” This is reminiscent of my Dad searching in his garage or workshop for a tool or a saved part knowing that someday it would be needed (I admit – this trait didn’t fall farRead More
Change is Good! Change is Good! Change is Good! Everybody wants it . . . . but nobody wants it. Change is a disruptor. Change disrupts the status quo. Change can create new processes that are more efficient, serve our customers better, and ultimately make us more successful.
Most business owners have a handle on the critical numbers for measuring how their business is performing. You probably have 4 or 5 key numbers on your weekly management dashboard. What about team members? Do they know their numbers? What’s on their weekly dashboard?
Overlooking the obvious clichés, most would agree that there are learning opportunities everywhere. We learn from the things that happen to us and around us. We learn from failures and successes. A quick Google search will give you a zillion (or so) articles about learning from successes and failures – scientific approaches, tips and techniques.