If you’re looking for a business coach or mentor, talk to Tom!

Diana Ratliff

  • Goal Setting

    Goal Setting – Year End Review

    Like most people, for many years I found it difficult to have a meaningful goal setting process that had any chance of success.  I am a prolific reader of business development and personal growth books, blogs, and newsletters.  I am pretty smart and got the message — goals are essential to be successful — and I certainly played around with it a lot. 

  • Personal Development

    Reframing the Message – Negative Self Talk

      What is this craziness going on in our heads? What is it with these inner voices and negative ‘self talk’?   I can’t . . . . I never . . . . If only I . . . . I am just . . . .   Theses are just a few examplesRead More

  • Business Process, Customer Service

    Customer Service is an Art

    I think that most of you will agree that there is an art to good Customer Service.  We can read books and books and books about customer service (when in doubt, just google it). According to Efraim Turban in Electronic Commerce: A Managerial and Social Networks Perspective, “Customer Service is a series of activities designedRead More

  • Business Process, Communication

    Ineffective Voice Mails and other Phone Stuff

      How many voice mails do you receive each day at work or home? Multiple times a day someone makes a deliberate attempt to reach out to you – to convey a message and/or ask for a response. This is not a very scientific statistic, but I know that more than 30% of the voiceRead More

  • Personal Development, Strategic Planning

    Focus for Success

    There are so many distractions – the balance of work and family, a to-do list that is miles long, and social media – just off the top of my head. On our ‘theNextStep’ journey we continue to look at the various aspects that lead a person or company to be successful. A consistent item for discussionRead More

Develop Yourself

Develop yourself by unlocking the 'awesomeness' that's already inside of you.

You deserve to be GREAT

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Build your Team

Your business will experience true success when your strategy, processes and culture align.

"If I had no clients and no staff, I wouldn't have any problems... and no business."

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Get to Know Tom

Nice to meet you!

I am both a problem solver and a mentor - action oriented and reflective. My primary goal is to promote progress, potential, and goal achievement in all of my professional and personal activities.

  • Husband
  • Coach
  • Leader

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“The problem is . . . . we have not adequately defined the problem.”

~ Tom Trabue, theNextStep

More quotes and recommended reads

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