If you’re looking for a business coach or mentor, talk to Tom!

Diana Ratliff

  • Personal Development

    Reframing the Message – Negative Self Talk

      What is this craziness going on in our heads? What is it with these inner voices and negative ‘self talk’?   I can’t . . . . I never . . . . If only I . . . . I am just . . . .   Theses are just a few examplesRead More

  • Business Process, Customer Service

    Customer Service is an Art

    I think that most of you will agree that there is an art to good Customer Service.  We can read books and books and books about customer service (when in doubt, just google it). According to Efraim Turban in Electronic Commerce: A Managerial and Social Networks Perspective, “Customer Service is a series of activities designedRead More

  • Business Process, Communication

    Ineffective Voice Mails and other Phone Stuff

      How many voice mails do you receive each day at work or home? Multiple times a day someone makes a deliberate attempt to reach out to you – to convey a message and/or ask for a response. This is not a very scientific statistic, but I know that more than 30% of the voiceRead More

  • Personal Development, Strategic Planning

    Focus for Success

    There are so many distractions – the balance of work and family, a to-do list that is miles long, and social media – just off the top of my head. On our ‘theNextStep’ journey we continue to look at the various aspects that lead a person or company to be successful. A consistent item for discussionRead More

  • Personal Development

    Write Your Own ‘About Me’ Page

    I have an idea that is just plain crazy, but at the same time has been incredibly impactful for me. I am sure that it will provide a positive impact for you too. In fact, this may be the most powerful thing that you do this year. This week we are going to take youRead More

Develop Yourself

Develop yourself by unlocking the 'awesomeness' that's already inside of you.

You deserve to be GREAT

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Build your Team

Your business will experience true success when your strategy, processes and culture align.

"If I had no clients and no staff, I wouldn't have any problems... and no business."

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Get to Know Tom

Nice to meet you!

I am both a problem solver and a mentor - action oriented and reflective. My primary goal is to promote progress, potential, and goal achievement in all of my professional and personal activities.

  • Husband
  • Coach
  • Leader

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“The problem is . . . . we have not adequately defined the problem.”

~ Tom Trabue, theNextStep

More quotes and recommended reads

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